The Urbanicity Museums · Bradenton, FL / Remote
Visitor Services & Membership
One membership admits to all five museums, and memberships fund the estate. This desk owns the visitor's whole journey.
You will
Run membership: onboarding, renewal, and care. Own visitor communications and the help desk. Watch the visitor analytics and say plainly what they mean. Run the teacher-membership program and school accounts. Be the human voice of the museums.
You bring
Customer success or membership experience (museum, nonprofit, or subscription product). Clear, kind writing. CRM comfort. Patience that does not curdle.
Register once, receive your six-digit code, then upload your resume and invite two recommenders from your portal.
Start applicationInitial salary target set for this desk — shared in the first conversation
Total compensation is built in three parts: the base salary target; the ability to generate additional comp tied to what your desk grows (enrollment, membership, collection value — measured, not vague); and stock grants — equity in Urbanicity LLC (membership units) vesting with service, so the founding staff own part of what they build.